LATEST COVID-19 INFORMATION

Returns Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, not chewed, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at returns@thebunnyboxco.com. If your return is accepted and you are based in the UK, we will send you a return shipping label, as well as instructions on how and where to send your package. If you are based outside the UK you may be asked to pay for return postage. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at returns@thebunnyboxco.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please not Castles my come with some slight creases as a result of folding and shipping.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

ECO-FRIENDLY
FAST DELIVERY
free 30-day returns
UK-MADE